Mug

The Policy envisages the terms and conditions under which:

(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) a refund may be obtained for goods purchased by you, subject to certain conditions ;

It is important to note while the Company makes best efforts to ensure that returns and refunds  are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.  It is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

What I can return and when? 

(a) You receive a faulty or defective product
(b) You receive a product that is completly different from what you ordered.

What products can NOT be returned?

(a) Items that have been used, washed or soiled
(b) Custom made products.                                                                                  (c)As the product is hand made by artisans, slight variation of colour or size may arise.

Conditions for returning products

(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc
(b) Products must be in their original form and unsoiled
(c) Brand packaging should be intact
(d) Replacement of a product will be subject to availability of the product on the website at that time.

To raise a dispute, please send an email to wecare@helpingarts.in. Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the seller of the product. If the seller agrees to a refund, then you must send the product back to us within 7 days of us agreeing to the refund."

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We currently deliver across India to all metros and certain non-metro cities. We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities

Shipping Time

• Since most of the products are made to order, we allow the artisans to decide on the lead time they require. This time is indicated alongside each product and reflects in the checkout page. Typically the lead time is 7 - 9 days. 
• The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8am to 9pm on all days Monday to Saturday.
• We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at wecare@helpingarts.in, mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed:

• In case there is a delay, please send us an email on wecare@helpingarts.in with your order number.
• In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.